Hosting: Difference between revisions

From Kanthaus wiki
link to "other places for groups"
Big overhaul. 1) add that Visitor page should be read before arrival 2) introduce "check-in 1-3" stages with provisional content 3) copy-editing
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=== Before arrival ===
=== Before arrival ===


* communicate unusual features of Kanthaus
* make sure they've read the [https://kanthaus.online/about/visiting Visiting page on the website] (phancy physalis!)
** functional living
* get an idea of their intentions for their visit
** dumpster diving
* talk about the weird and wonderful features of Kanthaus:
** no close buddying
** functional living (i.e. more like a hostel + coworking + hackerspace + etc than a shared flat)
** how we get most of our food without spending money
** relative coldness in winter
** relative coldness in winter
** …
** …
* agree on date (and time) of arrival (and maybe departure)  
* agree on date (and time) of arrival (and maybe departure) where you can be present for first 2 days, then inform Kanthausians:
* put the visit in the [[Calendar|digital calendar]] and inform Kanthausians about it on [[Mattermost]] and CoMe
** put it in [[Calendar|digital calendar]] ("people"),
* reserve a sleeping spot for them for the first two nights, preferably a private room.
** write it on the visitor board, and
* find out what experience they have of collective living, if any
** announce on [[Mattermost]] and/or at CoMe
* tell them roughly how many people there will be in Kanthaus and give a short overview of how the situation will be
* reserve a sleeping spot for them for at least the first two nights, preferably a private room


=== Upon arrival ===
=== Upon arrival ===


* be there to open the door and welcome them
* be there to open the door and welcome them 😊
* ask for urgent needs (toilet, water, food)
* help satisfy basic needs (water, food, where are toilets, etc)
* help them store their things (bag, shoes, jacket)
* establish preferred name, pronouns
* show them where they’ll sleep that night
* help them store their things (shoes, jacket, bag)
* let them know where to find a toilet, a shower, food and water
* show them where they'll sleep that night
* tell them the [[Wifi]] password
* tell them the [[Wifi]] password
* ask about food preferences (ethics, allergies, etc.)
* find out food requirements and preferences
* tell them if there’s any scheduled event the next day (like CoMe, power hour)
* be available for a chat
* be available for a chat
* make it clear that it’s cool to hang out in the communal spaces
* make it clear that it's cool to hang out in the communal spaces


=== First day ===
=== First day ===


* do a house tour (ca. 1-2h) with the visitor
* do a house tour (ca. 1-2h)
* explain the week plan and the food tasks sheet in the dining room
* show the physical calendar and todo board, explain schedule for next 24 hours
* invite them to contribute to cooking and cleaning
* encourage them that the most useful thing they can do in the first couple days is to pay attention, read signs, figure out what they need, get introduced to people and ask questions
* encourage them to ask questions and try out things
* point out that being criticized is not meant personally and happens to everyone here
* point out that being criticized is not meant personally and happens to everyone here
* ask them if they would like to be “left” by themselves to explore and observe or if they would feel more comfortable with being actively invited to participate
* get set up:
* demonstrate using the door code in K22 and/or hand them a door tag
** door tag
* tell them about constitution and collective agreements
** office space
** snack kitchen use
** plate shelf & other storage solutions


=== Once a week during their stay ===
=== By [[Visitor check-in|check-in]] 1 ===


* schedule a longer [[Visitor check-in|check-in]] to give and receive feedback
* help them find a suitable way to contribute (e.g. [[Dish washing]], food care, [[Laundry]], etc)
* post a summary of said check-in in <code>~vol-and-mem</code> on Mattermost
* check the [https://kanthaus.online/en/governance/collectiveagreements#relevant-in-first-days Collective agreements relevant in the first days] are understood
* go over [[Meeting culture]] and [[Additional norms]] together
 
=== '''By check-in 2''' ===
 
* help them find a suitable bigger task or project, see [https://pad.kanthaus.online/visitorTaskList Visitor task list]
 
* check the [https://kanthaus.online/en/governance/collectiveagreements#relevant-after-first-days Collective agreements relevant after the first days] are understood
 
=== By check-in 3 ===
 
* talk about [[Position attributes table|Positions]] and [[Positions and evaluations|Evaluations]]
* go over [https://cloud.kanthaus.online/f/921937 emergency protocol]


=== Before departure ===
=== Before departure ===


* invite to write in the guestbook
* invite to write in the guestbook
* remind them to check all the place they might have stored or left stuff.
* remind them to check all the place they might have stored or left stuff:
** rooms they slept in
** offices they worked in
** towel + bathroom shelf
** plate shelf
** shoe rack
** other storage locations
** vortex
* ask them for their email address if they want to receive our newsletter in future
* ask them for their email address if they want to receive our newsletter in future


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* check the room(s) and leave them in a usable state
* check the room(s) and leave them in a usable state
* check privatizable storage areas and clear names if necessary
* check privatizable storage areas and clear names if necessary
*
== Other information ==
== Other information ==



Revision as of 23:22, 5 November 2025

Visitors and groups require a Volunteer or Member to host them during their stay. Hosting is important work, with the host acting as the main connector between the visitor/group and the community. This page collects points important for a consistent experience, but don't forget to make it a personal experience 😊

Hosting individual Visitors

Before arrival

  • make sure they've read the Visiting page on the website (phancy physalis!)
  • get an idea of their intentions for their visit
  • talk about the weird and wonderful features of Kanthaus:
    • functional living (i.e. more like a hostel + coworking + hackerspace + etc than a shared flat)
    • how we get most of our food without spending money
    • relative coldness in winter
  • agree on date (and time) of arrival (and maybe departure) where you can be present for first 2 days, then inform Kanthausians:
  • reserve a sleeping spot for them for at least the first two nights, preferably a private room

Upon arrival

  • be there to open the door and welcome them 😊
  • help satisfy basic needs (water, food, where are toilets, etc)
  • establish preferred name, pronouns
  • help them store their things (shoes, jacket, bag)
  • show them where they'll sleep that night
  • tell them the Wifi password
  • find out food requirements and preferences
  • be available for a chat
  • make it clear that it's cool to hang out in the communal spaces

First day

  • do a house tour (ca. 1-2h)
  • show the physical calendar and todo board, explain schedule for next 24 hours
  • encourage them that the most useful thing they can do in the first couple days is to pay attention, read signs, figure out what they need, get introduced to people and ask questions
  • point out that being criticized is not meant personally and happens to everyone here
  • get set up:
    • door tag
    • office space
    • snack kitchen use
    • plate shelf & other storage solutions

By check-in 1

By check-in 2

By check-in 3

Before departure

  • invite to write in the guestbook
  • remind them to check all the place they might have stored or left stuff:
    • rooms they slept in
    • offices they worked in
    • towel + bathroom shelf
    • plate shelf
    • shoe rack
    • other storage locations
    • vortex
  • ask them for their email address if they want to receive our newsletter in future

Hosting groups

(Doesn't work hosting at Kanthaus? See Other places for groups)

Clarify the basics

  • communicate and find out the following:
    • what is it that they are doing?
    • how many people are coming?
    • when will they arrive (earliest) and leave (latest)?
    • which room(s) will they be using for day-time activities?
    • which room(s) will they be using for sleeping?
    • (when) will they participate in dinner preparation?
    • will they bring food or help us recover it?
  • communicate to KH residents about the group coming
    • make a Mattermost post in ~kanthaus and/or a CoMe point
    • put it in the nextcloud calendar in the following format: Group name (n ppl) [host]

Before arrival

  • reserve the room(s)
  • keep KH residents posted about changes in group size, arrival time, room usage and/or duration of stay
  • check the room(s) you offered them for usability, cleanliness and clean them if necessary

Upon arrival

  • be there to open the door and welcome them :)
  • show them where they can leave their stuff
  • show them the room(s) they will be using
  • invite them to use the rest of the house as well
  • give them a key/tag and/or teach them the door code

During

  • give a house tour if wanted
  • regularly check in with them to make sure everything is fine
  • be available for questions
  • make them aware of the guest book and invite them to leave an entry

After

  • check the room(s) and leave them in a usable state
  • check privatizable storage areas and clear names if necessary

Other information

Visitor task list

There's currently a pad with potential things visitors could do while in Kanthaus. This list is meant to be comprised of tasks which can be done with little to no help from experienced residents. It’s things which are small, and accessible; not super urgent, but still useful. Some tasks have names next to them which can be read as an invitation to get in contact with residents.

Communal agreement

There was a communal agreement on hosting duties. It was removed after a constitutional change in July 2025.

Hosts—Volunteers or Members which agree to host a Visitor—are responsible for taking care that their Visitor and the other residents have the best time possible. This responsibility includes tour-guiding, question answering, helping to avoid common problems and resolving tensions. Hosts are also responsible for organizing a check-in for the Visitor after the Visitor has spent ~7 days at Kanthaus. The check-in round is an informal chat in which the Visitor, their host and one or two Volunteers/Members see how things are going for the Visitor and other residents. Hosting Duty should be explicitly transferred if the current host leaves for more than 2 or 3 days.